TALKIFY SOLUTIONS PRIVATE LIMITED

End-to-end telephone information operations designed for corporate clients in Uttar Pradesh NCR. Services include scripted inbound call handling, outbound information campaigns, multilingual IVR integration, call-routing optimization, and data capture for downstream analytics. Processes are compliant with applicable telecom and data protection norms and tailored for manufacturing corridors, logistics operators, and technology-enabled service providers.

NIC 63991 | Section J | Division 63 | Group 639 | Class 6399

Turnkey set-up of telephone information centers: site selection advisory, telecom provisioning, agent recruitment and training, SOPs for information accuracy, quality assurance frameworks, and shift rostering aligned to client throughput. Emphasis on measurable service levels (AHT, FCR, response SLAs) and integration with clients’ CRM or logistics platforms.

Uttar Pradesh NCR corporate & logistics focus

Structured capture of caller interactions and metadata for operational insight and compliance. Daily and weekly reporting packages include call volumes, topic routing, escalation logs, error-rate tracking, and KPI dashboards that support process improvements across manufacturing and distribution workflows.

Actionable metrics for business operations

Structured phone lines delivering product and service information, order status, and routing to field teams. Agents follow documented scripts and escalation matrices to ensure consistent, auditable responses and measurable KPIs for response time and resolution.

Telephone based information services — NIC 63991

Design, deployment, and ongoing tuning of interactive voice response systems tailored to logistics, manufacturing, and corporate service workflows. Includes menu optimization, voice prompts in multiple languages, and integration with backend databases for real-time information.

Service under Division 63, Group 639 — supports automated telephone interactions

Phone-based multilingual support that handles complex inquiries and coordinates escalations to technical teams or onsite resources. Backed by real-time reporting and documented SOPs to maintain service levels across Uttar Pradesh NCR operations.

Other information service activities n.e.c. — NIC 63991